Terms of Use

These Terms of Use (“Terms”) constitute a legally binding agreement between you and Slenpay Private Limited, a company incorporated under the Companies Act, 2013, bearing CIN U74999TG2022PTC159698, having its registered office at Plot No. 149, Flat No. 405, H Block, Aakruthi Township, Boduppal, Hyderabad, Telangana – 500092, India (“Slenpay”, “Company”, “we”, “us”).

These Terms apply to (a) any person who accesses https://slenpay.co.in or any related official application or communication of Slenpay (the “Website”); and (b) any person who purchases or receives a travel booking, travel-insurance payment, loan-application facilitation, or any other service enabled on the Slenpay platform (the “Platform”) through a Registered Agent.

Slenpay does not sell tickets, collect customer payments, or complete bookings directly with the public. All bookings and paid services on the Platform are performed only through persons or entities onboarded as Registered Agents.

If you do not agree to these Terms, do not use the Website and do not accept a ticket or receipt issued on the Platform.

1. Definitions

  • “Registered Agent” or “Agent” means an independent person or entity that has completed Slenpay’s onboarding and KYC, holds a live Agent code, and is authorised to issue Platform services using an Agent Wallet.
  • “Customer” means the passenger, proposer, applicant, or other end user who obtains a Platform service through a Registered Agent.
  • “Wallet” means the closed-loop ledger maintained in Slenpay’s books recording advances paid by an Agent to Slenpay and not yet applied towards Platform services.
  • “Supplier” means an airline, bus operator, hotel, insurer, biller, lender, or other third party that actually fulfils the underlying product.
  • “Agent Venue” means the Agent’s registered place of business declared at KYC and printed on the booking receipt or confirmation SMS.

2. Nature of Slenpay and the Platform

  • Slenpay operates a technology Platform through which Registered Agents may search inventory, issue travel tickets, post supported insurance premiums, and submit loan or financial-support applications to independent partners, as enabled from time to time.
  • Slenpay is not an airline, hotel, bus operator, tour operator, insurer, insurance broker, bank, non-banking financial company, or credit information company, unless a current statutory registration is separately published on the Website.
  • Slenpay is not a retail ticket counter for the public. Slenpay does not accept booking payments from Customers on the Website.
  • A Registered Agent is an independent retailer / independent contractor. An Agent is not an employee, branch, joint-venture partner, or (unless a separate written collection appointment is signed) a person authorised to receive money on Slenpay’s behalf.
  • The contract of carriage, stay, insurance cover, or credit is between the Customer (or the Agent as purchaser) and the relevant Supplier. Slenpay is an intermediary in respect of information and inventory hosted at the instance of Suppliers and Agents.

3. Eligibility

You must be at least 18 years of age and competent to contract under the prevailing laws of India. If you act for a firm or company, you represent that you are authorised to bind that entity. The Website and Platform are intended for use in India exclusively.

4. Use of the Website

The Website is provided for information about Slenpay and its Agent network, for Agent access where enabled, and for publication of these policies. Nothing on the Website is an offer to ticket, underwrite, or lend directly to you. Fares, rooms, premium amounts, and loan illustrations, if displayed, are indicative and are completed only when a Registered Agent issues the service on the Platform.

5. How a Customer Obtains a Service

  • A Customer deals with a Registered Agent at the Agent’s shop, office, or other declared place of business, or through that Agent’s authorised staff.
  • Money paid by a Customer to an Agent in cash, UPI, card, or any other mode is collected by the Agent under the Agent’s own arrangement with that Customer. That money is not a deposit with Slenpay and does not, by itself, credit any Slenpay account.
  • The Agent purchases the service from Slenpay by debiting the Agent Wallet and causing the Platform to request issuance from the Supplier.
  • A service is issued only when a Platform confirmation is generated — for travel, a PNR or ticket number; for a premium, a biller or insurer acknowledgement or Slenpay success receipt; for a loan application, an application reference. Until then, the Customer should not treat the arrangement as ticketed.
  • The Customer must insist on seeing the live Platform confirmation and must retain the receipt or SMS. The receipt must state the Agent’s legal name, Agent code, Agent Venue address, Customer name, amount, service, and booking reference.
  • The Customer must not transfer money to any personal bank account described as “Slenpay official”. Slenpay’s company coordinates are only those published on slenpay.co.in.
  • Any amount an Agent charges above the Platform-displayed fare or permitted service charge must be disclosed to the Customer before payment.

6. Customer Responsibilities

  • Provide true particulars. Travel names must match government identity documents.
  • Do not permit an Agent to load an Agent Wallet using the Customer’s card, UPI, or net-banking.
  • Read Supplier fare rules, cancellation windows, and, for credit, the lender’s Key Fact Statement before paying the Agent.
  • Verify policy numbers and passenger details before asking the Agent to issue.

7. Prohibited Use of the Website and Platform

No person shall use the Website or Platform for any unlawful purpose; to impersonate another; to interfere with security; to introduce malware; to scrape in an abusive manner; or to post content falling within the prohibited categories in Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended.

8. Intellectual Property

The Website, Platform software, compilation, and the marks “Slenpay” and associated logos are owned by or licensed to Slenpay Private Limited. A limited, revocable, non-transferable permission is granted to access the Website for lawful informational purposes and, for Agents, to use the Agent interface as provided in the Registered Agent Terms. No other licence is granted. Supplier marks remain the property of those Suppliers.

9. Third Parties

Links to Supplier, lender, insurer, or payment-partner sites are provided for convenience. Their terms apply to their properties. Slenpay is not responsible for their content or availability.

10. Disclaimers

  • The Website and Platform are provided on an “as is” and “as available” basis. Slenpay does not warrant uninterrupted or error-free operation.
  • Slenpay does not guarantee visa issuance, on-time departure, hotel standards beyond the Supplier contract, insurance coverage, or loan approval.
  • Indicative rates and itineraries are not legal, tax, or financial advice.
  • Force majeure, including outages at banks, NPCI, GDS, airlines, data centres, epidemics, war, or government restrictions, may delay or prevent performance.

11. Limitation of Liability

  • Supplier delay, cancellation, denied boarding, documentation failure, policy lapse, claim repudiation, or lender rejection is the Supplier’s or lender’s responsibility in the first instance.
  • Slenpay’s contractual liability to a Customer is limited to honouring a ticket or receipt actually generated on the Platform and to sharing the Platform record Slenpay holds.
  • Loss arising from cash or other value a Customer paid an Agent, where no corresponding Platform issuance occurred, is the Agent’s liability. Slenpay does not refund money it never received.
  • To the maximum extent permitted by the Consumer Protection Act, 2019 and other law, Slenpay shall not be liable for indirect, incidental, special, punitive, or consequential loss.
  • Nothing in these Terms excludes liability for Slenpay’s fraud or wilful misconduct, or any liability that cannot be limited under Indian law.

12. Indemnity

You agree to indemnify Slenpay, its directors, officers, and employees against claims and reasonable legal costs arising from your breach of these Terms, inaccurate submissions, violation of law, or infringement of third-party rights.

13. Communications

Transactional messages relating to a Platform issuance (PNR, receipt, status) may be sent by SMS, email, WhatsApp, RCS, or in-app notice to the contact captured at issuance.

Promotional messages, if any, will be sent only as permitted under applicable telecom and data-protection law and may be withdrawn by the recipient. Transactional messages for an issued service cannot be opted out of while the service remains live.

14. Changes

Slenpay may amend these Terms by posting an updated version on the Website with a revised Last Updated date. Continued use of the Website, or acceptance of a subsequent Platform issuance, after that date constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

  • Any dispute, claim, or proceeding by or against a Customer in connection with a Platform service obtained through a Registered Agent shall be instituted before the competent courts and, where applicable, the Consumer Commission at the Agent Venue printed on the booking receipt or confirmation SMS.
  • Slenpay may be added as a party at that same Agent Venue if the Platform record is in issue. A Customer shall not sue Slenpay at Hyderabad for an Agent-issued booking.
  • Disputes between a Registered Agent (or Super-Distributor) and Slenpay are not governed by this clause. Those disputes are subject to the exclusive jurisdiction of the competent courts at Hyderabad, Telangana, as set out in the Registered Agent Terms.
  • Disputes between a Customer and an airline, hotel, bus operator, insurer, or lender follow that Supplier’s contract and statutory forum.

16. Miscellaneous

  • If any provision is held unenforceable, the remainder continues in effect.
  • These Terms, together with the Privacy Policy, Cookie Policy, Refund and Cancellation Policy, Grievance Redressal Policy, Disclaimer, and (as applicable) the Registered Agent Terms, are the entire agreement between you and Slenpay on their subject.
  • Slenpay may assign these Terms to an affiliate or successor. You may not assign without written consent.
  • The English version prevails over any translation.

17. Contact

Slenpay Private Limited
Plot No. 149, Flat No. 405, H Block, Aakruthi Township, Boduppal, Hyderabad, Telangana – 500092, India.

Customer Support: support@slenpay.co.in

Grievance Officer Name: Kumar

Designation: Grievance Officer

Grievance Officer Email ID: grievance@slenpay.co.in

Grievance Officer Mobile No. : +91 93818 30014

Privacy: privacy@slenpay.co.in

Last updated: September, 2026