Registered Agent Terms

These Registered Agent Terms (“Agent Terms”) are a legally binding agreement between Slenpay Private Limited and the person or entity that registers as a Registered Agent (“Agent”, “you”). They sit alongside the public Terms of Use, Privacy Policy, Refund and Cancellation Policy, and Grievance Redressal Policy. On an Agent-only subject — Wallet, commission, cash collection, or issuance — these Agent Terms prevail as between Slenpay and the Agent. They do not reduce any statutory right of a Customer.

1. Appointment

  • On acceptance of the application and completion of KYC, Slenpay grants a non-exclusive, non-transferable, revocable right to access the Agent interface and to purchase permitted Platform services using the Agent Wallet.
  • The Agent operates as an independent contractor and independent retailer. Nothing in these Agent Terms creates employment, partnership, joint venture, or, unless a separate written collection-agency appointment is signed, an agency to receive money on Slenpay’s behalf.
  • The Agent shall not describe itself as a branch, office, or employee of Slenpay. Approved marks may be used only as specified in a brand-use note issued by Slenpay.
  • The Agent has no authority to bind Slenpay to a fare, refund, loan sanction, or policy wording that the Platform has not generated.
  • Slenpay may appoint any number of other Agents, including in the same pin code.
  • Slenpay does not offer a direct-to-customer booking desk. All Platform issuance is through Registered Agents.

2. Eligibility and Onboarding

  • The signatory must be 18 years or older. An entity Agent must be valid under the Indian law.
  • The Agent shall complete KYC to Slenpay’s and its partners’ satisfaction: PAN, official identity, photograph, address of the shop that will be the Agent Venue, cancelled cheque or bank proof, GSTIN if registered, and beneficial-owner declaration for entities.
  • The shop address declared at KYC is the Agent Venue for Customer disputes. The Agent must notify Slenpay within seven days if that address changes. Issuance may pause until the new address is accepted.
  • Slenpay may run credit, AML, device, and negative-list checks and may reject or later suspend an Agent.
  • One PAN and one Aadhaar should ordinarily map to one Agent code unless a group structure is approved in writing.
  • Change of the bank account used for Wallet load or commission payout requires fresh verification and Slenpay’s approval.

3. Credentials and Staff

The Agent is responsible for every transaction performed with the Agent ID, PIN, OTP, or API key, including acts of staff and sub-users. Sub-users may be created only if the Platform allows it and only for persons the Agent has verified.

Compromise must be reported immediately to agentsupport@slenpay.co.in . Until the ID is disabled, Wallet debits are treated as authorised.

4. Permitted Services

Subject to product enablement on the Agent ID, the Agent may search and issue travel tickets, post insurance premiums for supported billers, submit loan or financial-support applications, and perform other catalogue items Slenpay switches on.

Slenpay may add, withdraw, or throttle any product, fare class, or Supplier without notice where the Supplier or the risk engine so requires.

5. Duties Towards the Customer

  • Show live Platform fare rules, including cancellation, before taking money.
  • On issuance, deliver the Platform confirmation and a receipt stating: Agent legal name, Agent code, full shop address (Agent Venue), Customer name, amount collected, service issued, booking reference, and the sentence: “Customer disputes for this booking: courts and Consumer Commission at the Agent address on this receipt.”
  • Do not withhold a ticket to extract extra cash.
  • Do not collect original passports, Aadhaar cards, or debit cards as security.
  • Do not load the Agent Wallet using a Customer’s card, UPI, or net-banking.
  • Any mark-up above the Platform-displayed fare must be disclosed before the Customer pays and must comply with law.
  • Respond within forty-eight hours to any Customer complaint forwarded by Slenpay. Failure is a breach and may freeze issuance.

6. Cash and Off-Platform Collection

  • The Agent may collect cash, the Agent’s own UPI, or the Agent’s own POS from the Customer in the Agent’s own name.
  • The Agent shall not collect “for Slenpay”, shall not use a Slenpay-branded QR that credits Slenpay’s account for walk-in Customer cash unless a written collection appointment exists, and shall not ask a Customer to pay into a Slenpay director’s or employee’s personal account.
  • The Agent shall not hold Customer cash without issuing, except on a dated written acknowledgement that issuance will occur on a stated later date and that the fare may change.
  • The Agent shall not use one Customer’s cash to issue another Customer’s ticket in order to hide a shortfall.
  • The Agent shall not receive two lakh rupees or more in cash from a single person in a day in violation of section 269ST of the Income-tax Act, 1961.
  • Theft of cash in the Agent’s till is the Agent’s risk. Slenpay will not reimburse stolen shop cash.

7. Prohibited Conduct

  • Issuing without sufficient Wallet balance, or on a promise to load later, unless a signed credit addendum exists.
  • Using Customer funds to load the Wallet.
  • Selling, renting, or transferring the Agent ID, or allowing an un-KYC’d person to operate it.
  • Raising bogus bookings, fake PNRs, or speculative holds to park funds or farm commission.
  • Name-mismatch ticketing to conceal identity.
  • Money-laundering, or ticketing for unlawful purposes.
  • Promising a loan sanction or an insurance-claim outcome.

8. Taxes

The Agent is responsible for GST, income tax, and TDS on commission and on any mark-up the Agent earns. Slenpay will deduct TDS on commission where required under the Income-tax Act, 1961 and will issue GST-compliant documents as applicable. Platform fees charged to the Agent will carry GST as applicable.

9. Indemnity and Limitation as Between Agent and Slenpay

The Agent shall indemnify Slenpay against claims, losses, and reasonable legal costs arising from the Agent’s cash handling, overcharging, unauthorised promises, KYC fraud, misuse of Customer data, or issuance errors caused by the Agent.

Slenpay’s aggregate contractual liability to an Agent for a claim arising from the Agent interface shall not exceed the commission actually earned by that Agent on the specific transaction, or INR 5,000, whichever is higher, except in cases of Slenpay’s fraud or wilful misconduct.

Nothing in this clause limits a Customer’s statutory rights.

10. Suspension and Termination

Either party may terminate the Agency with fifteen days’ written notice. Slenpay may suspend or terminate immediately for suspected fraud, Supplier instruction, KYC failure, unpaid shortfall after a load reversal, insolvency, or material breach.

On termination, unused eligible Wallet balance is refunded to the verified source bank account after seven to fifteen working days and after set-off of chargebacks, cancellations, debit memos, and other dues.

Tickets already issued remain subject to Supplier rules. Confidentiality, indemnity, audit, set-off, and liability clauses survive termination.

11. Governing Law and Jurisdiction (Agent and Slenpay)

These Agent Terms are governed by the laws of India. The competent courts at Hyderabad, Telangana shall have exclusive jurisdiction over every dispute, claim, or proceeding between a Registered Agent or Super-Distributor and Slenpay Private Limited, including Wallet, commission, suspension, indemnity, debit memos, and termination.

The Agent Venue used for Customer disputes does not apply to Agent–Slenpay disputes. Slenpay may still seek interim relief in any court where the Agent holds assets or where a Supplier must be restrained.

12. Acceptance

Accessing the Agent interface, completing KYC, loading the Wallet, or issuing a service constitutes acceptance of these Agent Terms.

At onboarding the Agent must affirm, by an unticked checkbox:

“I am authorised to bind the Agent. I agree to the Registered Agent Terms and the Agent Wallet and Ticketing Policy of Slenpay Private Limited. I will print the Agent Venue on every Customer receipt. I agree that disputes between the Agent and Slenpay are subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.”

Last updated: September, 2026